A Merging of Minds

Good meeting held with Neil Burton of Deloitte last week where I found out more about their new Health Club Benchmark Survey. Most of the largest UK club chains are submitting monthly data, which then allow them to compare operational performance against a pre-determined set of competitors or an entire region of clubs. I will be talking to my colleagues at Wave Leisure to see if we can use the on-line service to benchmark the performance of our five centres.

I am starting to have having more contact with the Deloitte team. Karsten Hollasch, a partner in the German office was approached to write a chapter for Mastering Health Club Management, but his workload meant he couldn’t contribute. However, I will be asking him again for my next book. I was also pleased when the London office ordered two copies of my book. There will be a multiple-choice test for Adrian Balcombe when I next see him!

Key words: Health Clubs, Benchmarking, Deloitte


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