Posts tagged “Service issues”

Just 0.8 Health Clubs Visits Per Week

I was in a recent meeting with a representative from one of the UK's largest health club chains and discussion moved on to the average weekly attendance of their members. This is where the 0.8 figure comes from. This represents the average weekly attendance by all members over the course ...

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See you Soon!

>Having recently completed due diligence on a health club acquisition for a client, I was astonished to discover that a member’s bank account had been knowingly debited for six years, although she had never returned following her initial induction. Some readers may feel that people should be more disciplined in ...

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Fantastic New Club Retention Tool

David Lloyd Leisure, which has 58 health clubs in the UK and Ireland, has recently appeared in the press because one its member’s has taken objection to the fact that you have to give 90 days notice to leave. Julian Moore comments: “A policy like this can only serve to alienate ...

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